Sunset High Co Cloud General FAQ

Q1: How do I upload files to Sunset High Co Cloud?

A: To upload files:

1. Log in to Sunset High Co Cloud at cloud.sunsethighco.ca.
2. Navigate to the folder where you want to upload files.
3. Drag and drop files from your computer into the browser window, or click on the “Upload” button and select files to upload.

Q2: How do I create folders in Sunset High Co Cloud?

A: To create folders:

1. Log in to Sunset High Co Cloud.
2. Navigate to the location where you want to create the folder.
3. Click on the “New” button or right-click in the file browser.
4. Choose “Folder” and give it a name.
5. Press Enter or click outside the dialog to create the folder.

Q3: How do I share files or folders with others on Sunset High Co Cloud?

A: To share files or folders:

1. Navigate to the file or folder you want to share.
2. Click on the share icon next to the file or folder name.
3. Enter the email addresses of the people you want to share with, set permissions (view only, edit, etc.), and send the share link.

Q4: How do I sync files with my computer using Sunset High Co Cloud Desktop Client?

A: To sync files with your computer:

1. Download and install the Sunset High Co Cloud Desktop Client for your operating system (Windows, macOS, Linux).
2. Launch the Sunset High Co Cloud Desktop Client and enter the server URL (cloud.sunsethighco.ca).
3. Enter your Sunset High Co Cloud username and password.
4. Choose which folders to sync with your computer and click “Connect.”

Q5: How do I access Sunset High Co Cloud from mobile devices?

A: To access Sunset High Co Cloud from mobile devices:

1. Download and install the Sunset High Co Cloud mobile app from Google Play Store (Android) or App Store (iOS).
2. Open the app and enter the server URL (cloud.sunsethighco.ca).
3. Log in with your Sunset High Co Cloud username and password.
4. Browse, upload, download, and manage files from your mobile device.

Q6: How do I recover deleted files in Sunset High Co Cloud?

A: To recover deleted files:

1. Navigate to the folder where the file was located before deletion.
2. Click on the “Deleted files” link in the left sidebar.
3. Find the deleted file, right-click on it, and select “Recover” to restore it to its original location.

Q7: How do I set up and manage Sunset High Co Cloud apps?

A: To set up and manage apps:

1. Log in to Sunset High Co Cloud.
2. Go to your user profile or settings section.
3. Click on “Apps” to browse available apps.
4. Install apps by clicking “Enable” next to the app name.
5. Manage installed apps by disabling or uninstalling them as needed.

Q8: How do I change my Sunset High Co Cloud account settings?

A: To change account settings:

1. Log in to Sunset High Co Cloud.
2. Click on your profile picture or username to access account settings.
3. Update personal information, change password, manage security settings, and adjust notification preferences.

Q9: How do I set up Sunset High Co Cloud for collaborative work?

A: To set up collaboration features:

1. Create shared folders or use existing folders.
2. Share files or folders with team members or collaborators.
3. Use built-in features like comments, tags, and versioning to collaborate on documents and projects.

Q10: How do I contact Sunset High Co Cloud support for assistance?

A: To contact Sunset High Co Cloud support:

1. Visit the Sunset High Co Cloud website for support options.
2. Look for contact information or support forums.
3. Submit a support ticket or reach out via email for assistance with technical issues or questions.