Account Security FAQ

Q1: How do I change my password on The Hub?

A: To change your password:

1. Go to your account settings.
2. Navigate to the “Security” or “Password” section.
3. Enter your current password and then enter a new password.
4. Save your changes.

Q2: How do I enable two-factor authentication (2FA)?

A: To enable two-factor authentication:

1. Go to your account settings.
2. Navigate to the “Security” or “Two-Factor Authentication” section.
3. Follow the prompts to set up 2FA using an authenticator app or SMS.
4. Verify your setup and save changes.

Q3: How do I log out of my account?

A: To log out of your account:

1. Click on your profile picture or name to access the dropdown menu.
2. Click on “Log Out” or “Sign Out” at the bottom of the menu.
3. Confirm if prompted.

Q4: What should I do if I forgot my password?

A: If you forgot your password:

1. Go to the login page of The Hub.
2. Click on “Forgot Password” or “Reset Password.”
3. Follow the instructions to reset your password via email or SMS.

Q5: How do I secure my account against unauthorized access?

A: To secure your account:

1. Use a strong and unique password.
2. Enable two-factor authentication (2FA) for added security.
3. Regularly review and update your privacy and security settings.
4. Be cautious of phishing attempts and suspicious links.